At Sana al Natural, we strive to process and ship orders as quickly as possible.
Processing Time
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Within the United States
Standard shipping within the continental United States usually takes 3–7 business days, depending on the carrier and destination.
Alaska, Hawaii, and Puerto Rico
Orders shipped to Alaska, Hawaii, and Puerto Rico may take 7–14 business days due to extended shipping times from carriers.
Shipping Delays
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed or lost due to incorrect addresses provided at checkout.
Shipping Confirmation
Once your order has shipped, you may receive a shipping confirmation with tracking information when available.
Contact
If you have questions about your shipment, please contact us:
Phone: 818-532-1110
Lost or Stolen Packages
Sana al Natural is not responsible for packages that are marked as delivered by the shipping carrier but reported as lost or stolen.
Once an order has been shipped and tracking information shows that the package has been delivered to the address provided by the customer, responsibility for the package transfers to the customer.
If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, or the local carrier office.
Customers may also contact the shipping carrier directly to file a claim or request assistance in locating the package.
Sana al Natural is not liable for lost or stolen packages once delivery has been confirmed by the carrier.